At Steadmile we stand behind every brace we ship. If it isn't right for you, you have 60 days from the day your order arrives to ask for a refund or an exchange.
How to start
Email support@steadmile.com with your order number and tell us what wasn't right. We answer every message within 2 business days and confirm the next step in writing. Please contact us before sending anything back — returns received without prior agreement can take longer to process.
Returns
We may ask you to return the brace before a refund is issued. If we do, we will email you the return address and instructions. Please return the item complete, clean and in reusable condition, with all straps and hinges. Return shipping is at your own cost, except where the item arrived damaged, defective or incorrect — in those cases we cover it. We recommend a tracked service; we cannot refund a parcel we never receive.
Refunds
Once your return arrives and is checked, or once we confirm no return is required, we issue the refund to your original payment method within 10 business days. Depending on your bank it can take a few more days to appear on your statement. Refunds cover the full purchase price you paid. Shipping charges, where any were paid, are refunded only for damaged, defective or incorrect items.
Exchanges
Need a different size? Email us the measurement around your leg 4 inches (10 cm) above the kneecap and we will confirm the right size and arrange the swap. The size guide on the product page shows the ranges. Exchanges do not extend the original 60-day window.
Damaged, defective or incorrect items
If your order arrives damaged, faulty or not what you ordered, email us within 60 days with your order number and a photo. We will send a replacement — you do not need to pay anything, and you do not need to return the original unless we ask.
Cancelling an order
Orders can be cancelled for a full refund any time before they are dispatched. Once an order has shipped, the 60-day guarantee above applies instead.
If your order has not arrived
If your order has not arrived within 20 days of purchase, email us and we will send a free replacement or refund you in full — your choice. See our Shipping Policy for delivery times.
Late or missing refunds
If your refund has been confirmed but has not appeared after 10 business days, check with your bank or card issuer first, as processing times vary. If it still has not arrived, email support@steadmile.com and we will chase it.
This policy is in addition to, and does not limit, any rights you have under applicable consumer law.